Last Updated: 25 September 2026
At House Clearance Newcastle, we respect your privacy and understand the importance of keeping your personal information safe.
When you contact us about a house clearance, request a quotation or use our website, you may share information that helps us understand your requirements and provide our services.
This Privacy Policy explains what information we collect, why we need it, how we use it and the choices you have regarding your personal data.
Our website is:
www.houseclearancenewcastle.com
We aim to handle personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Who We Are
House Clearance Newcastle provides property clearance, furniture removal, appliance collection, rubbish removal and related services across Newcastle upon Tyne and surrounding areas.
For the purposes of applicable data protection law, the organisation responsible for deciding how and why personal information is used is known as the
data controller.
Business Name: House Clearance Newcastle
Legal Business Name: House Clearance Newcastle
Website: www.houseclearancenewcastle.com
Email: info@houseclearancenewcastle.com
Telephone: 0191 260 0522
If you have any questions about how your information is handled, please contact us using the details above.
2. Information We Collect
We may collect personal information when you contact us, complete an online form, request a quotation or arrange a clearance.
Depending on your enquiry, this may include:
- Your name
- Email address
- Telephone number
- Property address and postcode
- Details of the clearance service required
- Photographs of the property or unwanted items
- Preferred collection date
- Information about access and parking
- Messages and correspondence
- Booking and payment information
- Technical information relating to your visit to our website
We only ask for information that is relevant to your enquiry or the services you request.
Photographs and Uploaded Files
You may choose to send photographs to help us understand the quantity and type of items requiring removal.
These photographs may show rooms, furniture, appliances, accumulated belongings or other areas of the property.
Please avoid including passports, financial records, medical information or other sensitive personal details unless they are genuinely necessary for your enquiry.
We use submitted photographs to assess the work involved, prepare quotations and plan agreed clearances.
We will not publish customer photographs for promotional purposes without appropriate permission.
3. How We Collect Your Information
We may receive personal information when you:
Complete our contact form.
- Request a free house clearance quotation.
- Upload photographs through our website.
- Contact us by telephone or email.
- Send us a message through WhatsApp or another communication service we use.
- Arrange a property clearance.
- Provide feedback about our services.
- Visit and interact with our website.
We may also receive information from an authorised representative, such as a landlord, estate agent, executor or family member arranging a clearance on your behalf.
Where personal information is provided by someone else, we aim to use only what is necessary to deal with the enquiry or agreed work.
4. How We Use Your Personal Information
We use the information we collect to provide our services and communicate with customers.
This may include:
Responding to enquiries
We use your contact details to answer questions about our clearance services.
Preparing quotations
Property information, photographs and descriptions help us assess the work and provide an appropriate quotation.
Arranging collections
We use addresses, postcodes, contact numbers and access instructions to organise agreed clearances.
Providing customer support
We may retain relevant correspondence to answer follow-up questions or resolve concerns.
Managing bookings and payments
Information may be used for invoicing, accounting and maintaining business records.
Improving our website
Technical information may help us understand website performance, identify errors and improve the experience for visitors.
Meeting legal obligations
We may retain or disclose information where required by applicable law.
We do not use personal information for purposes that are incompatible with those described in this policy without establishing an appropriate lawful basis and providing any required additional information.
5. Our Lawful Basis for Using Personal Information
Under the UK GDPR, we must have a valid lawful basis for processing personal data.
Depending on the circumstances, we may rely on the following:
| Lawful Basis |
How It May Apply |
| Contract |
Preparing quotations, arranging bookings and delivering services requested by customers. |
| Legitimate Interests |
Responding to business enquiries, maintaining relevant records, improving customer service and protecting our business, where those interests are not overridden by individuals’ rights. |
| Legal Obligation |
Maintaining records or providing information where required by law. |
| Consent |
Optional marketing or website technologies where consent is required. |
Where we rely on legitimate interests, our interests may include managing enquiries, providing efficient customer support, maintaining website security and protecting the business against misuse or disputes.
We consider whether those interests are proportionate and consistent with people’s reasonable expectations.
Where consent is the applicable lawful basis, you can withdraw it at any time.
6. Contact Forms and Free Quotations
Our website allows visitors to request a quotation by submitting their contact details and information about the required clearance.
When you complete a form, we use the information to assess your enquiry and contact you about the requested service.
We may need to ask additional questions about the property, volume of items, access or preferred collection date.
Information submitted through our forms may be processed by our website hosting, email delivery and form-management providers.
We aim to collect only what is necessary to respond to your request.
Submitting an enquiry does not automatically mean you have agreed to receive unrelated promotional emails.
7. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect the information entrusted to us.
These may include secure website hosting, encrypted connections, access controls, software updates and appropriate account security.
Access to customer information should be limited to people who need it to provide our services or manage the business.
Although we take steps to protect personal data, no internet-based system can guarantee absolute security.
If you believe information you have shared with us has been compromised, please contact us.
8. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purpose for which it was collected, including any applicable legal, accounting or record-keeping requirements.
Different types of information may need to be retained for different periods.
| Type of Information |
Retention Approach |
| General enquiries |
Retained for the period necessary to respond and manage reasonable follow-up enquiries. |
| Quotation requests |
Retained while the quotation remains relevant and for an appropriate follow-up period. |
| Booking information |
Retained for service administration and relevant business record-keeping. |
| Invoices and financial records |
Retained for the period required by applicable tax and accounting obligations. |
| Customer photographs |
Retained only while needed for quotation, service delivery or another legitimate and documented purpose. |
| Website technical information |
Retained according to operational requirements and the relevant service settings. |
Information that is no longer required will be securely deleted or anonymised where appropriate.
Website owner note: Before publication, establish specific retention periods for enquiries, photographs, form submissions and backups. The ICO expects organisations to be transparent about retention periods or the criteria used to determine them.
9. Sharing Your Personal Information
We may share relevant personal information with trusted service providers where necessary to operate our website or provide agreed services.
Depending on the circumstances, these may include:
- Website hosting providers
- Email service providers
- Website maintenance providers
- Payment and accounting providers
- Authorised clearance or transport partners
- Professional advisers
- Public authorities where disclosure is legally required
We aim to share only the information necessary for the relevant purpose.
We do not give third parties permission to use customer information for their own unrelated marketing.
Where a provider processes information on our behalf, appropriate data protection arrangements will be put in place where required.
10. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential functions, remember preferences and understand how visitors use the site.
Cookies are small pieces of information stored on your device when you visit a website.
Depending on the technologies enabled, these may include:
Essential Cookies
These help the website operate, maintain security and provide necessary functionality.
Analytics Cookies
Where enabled, analytics technologies may help us understand visitor numbers, website performance and how people navigate our pages.
Functional Cookies
These may remember preferences or support additional website features.
Marketing Cookies
If advertising or remarketing technologies are introduced, these may be used to understand advertising performance or support relevant campaigns.
We provide information about the cookies used and obtain consent where required by applicable law.
You can also manage cookies through your browser settings and any cookie preference controls provided on our website.
The precise cookies used may change when website features or third-party services are updated.
11. Google Analytics and Google Search Console
We may use Google services to monitor website performance and understand how visitors find and use our website.
If enabled, Google Analytics may collect information such as:
- Pages visited
- Approximate geographical location
- Device and browser information
- Referral sources
- Website interactions
Google Search Console helps us understand how our website appears in Google Search and identify technical issues.
Where analytics cookies or other non-essential tracking technologies require consent, we will request it before using them.
For more information about Google’s privacy practices, please refer to Google’s Privacy Policy.
Website owner note: Confirm whether Google Analytics is actually installed before retaining this section in the published policy.
12. Third-Party Websites and Services
Our website may contain links to external websites, including social media platforms, review websites or communication services.
If you follow one of these links or contact us through a third-party platform, that provider may collect and process information according to its own privacy policy.
We encourage you to review the relevant privacy information before sharing personal details through external services.
This policy applies to information processed by House Clearance Newcastle and does not replace the privacy policies of independent third-party organisations.
13. International Data Transfers
Some of the technology providers used to operate our website or communicate with customers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that applicable UK data protection requirements are met.
These may include reliance on recognised adequacy arrangements or appropriate contractual safeguards where required.
You can contact us if you would like further information about relevant international transfers and safeguards.
14. Marketing Communications
We may occasionally wish to share information about our services, updates or offers.
We will only send electronic marketing communications where we have an appropriate legal basis and comply with applicable UK electronic marketing rules.
Where we rely on consent, you can withdraw it at any time.
If you receive a marketing message from us, you can request that we stop sending similar communications.
You can also contact us directly to update your marketing preferences.
We will continue to send necessary service-related messages where appropriate, such as quotation responses and booking information.
15. Your Data Protection Rights
Under UK data protection law, you have certain rights regarding your personal information.
Depending on the circumstances, these may include:
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct information that is inaccurate or incomplete.
Right to erasure
You may request that we delete your personal information where the relevant legal conditions are met.
Right to restrict processing
You may ask us to limit the use of your information in certain circumstances.
Right to data portability
Where applicable, you may request certain personal information in a structured, commonly used and machine-readable format.
Right to object
You may object to certain uses of your personal information, including processing based on legitimate interests.
Right to withdraw consent
Where processing relies on your consent, you can withdraw it at any time.
You may also have rights relating to certain solely automated decisions that produce legal or similarly significant effects.
To exercise your rights, contact us using the details provided in this policy.
We may need to verify your identity before responding to certain requests.
We will respond within the time required by applicable data protection law.
16. Children’s Privacy
Our services are intended primarily for adults arranging property clearance or related work.
We do not knowingly seek to collect personal information directly from children through our website.
If you believe a child has submitted personal information that is not needed for a legitimate purpose, please contact us so we can review the situation and take appropriate action.
17. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website technology or legal obligations change.
When we make changes, we will update the date shown at the top of this page.
We encourage visitors to review this policy occasionally to understand how their personal information is handled.
Where changes require additional notification or consent, we will take the appropriate steps.
18. Contact Us About Your Privacy
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information is being used, please contact us.
House Clearance Newcastle
Website:
www.houseclearancenewcastle.com
Email: info@houseclearancenewcastle.com
Telephone:
0191 260 0522
We will review your enquiry and respond as appropriate.
19. Complaints to the Information Commissioner’s Office
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can investigate your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website:
ico.org.uk
Telephone: 0303 123 1113
